Grow Your Customer and Employee Experience Journey With Avi Liran
Looking for a way to catapult your team’s ability to deliver results and create delightful experiences that transform your business performance? This keynote is both inspiring and loaded with practical nuggets that business leaders and teams can walk away, and apply immediately.
Delighting customers, whether B2B or B2C, goes beyond technical tweaks and chasing NPS scores. Delivering Delight demands a leadership-driven mindset shift rooted in practicing daily habits such as genuine care, contribution, support, and appreciation. A delightful organisational culture is a bedrock, fostering delighted employees who then create exceptional customer experiences, leading to delighted shareholders.
Avi offers this keynote as a customized, immersive workshop for those looking to instill delight at the core of their business, ensuring the chain reaction of delight becomes a mainstay in your organisation.
Keynote: 45-90 mins
Workshop: 0.5 – 5 days
WHO IS THIS FOR?
Delivering Delight is designed for leaders, high potentials and teams eager to spread joy at work, transforming their culture to provide unforgettable employee and customer experience
WHY YOUR ORGANISATION NEEDS THIS?
ELEVATE WELLBEING
Embed a culture of delight in your organization
ENHANCE PERFORMANCE
Drive success through positive organisational change.
BOOST ENGAGEMENT
Turn every employee and customer interaction into a brand-building moment.
WHAT OUR CLIENTS SAY
UNPACKING THE ART OF DELIVERING DELIGHT
The Delightful Iceberg: Understand the concept of Delivering Delight
Delightful Experience Multiplier: Discover how creating Delightful Employee Experiences (DEX) amplifies Delightful Customer Experiences (DCX).
Purpose as a Catalyst: Uncover how purpose transforms mundane tasks into missions filled with passion and dedication.
The Power of Care and Support: Learn how authentic care and support inspire employees to go the extra mile for you as a leader and your business.
Effective Appreciation: Understand the differences between appreciation and recognition and how it sparks intrinsic motivation.
Kindness: Learn how small acts of kindness boost morale, enhance well-being and productivity, reduce anxiety and stress, and build trust.
Playfulness at Work: Learn how infusing fun into daily tasks can spark creativity and create a vibrant, engaging work environment.
A short clip of participants during Delivering Delight workshop
A day of inspiration to provide exceptional employee and customer experience.
Spark contagious positivity in your organisation and your next event
Avi Liran (CSP) is Global Chief Delighting Officer and energetic motivational speaker who goes above and beyond to deliver tangible results to organisations. As the embodiment of Contagious Positivity, he’s celebrated for leading businesses toward profitability with a smile. Avi’s approach is a masterclass in how to reshape the very core of a business with delightful mindsets, particularly through joy and appreciation in the workplace. This transformation creates the contagious positivity that leads to significant improvements in performance, employee wellbeing and customer satisfaction.
Having helped many Fortune 500 companies achieve profound transformations, Avi’s philosophy is simple: delight your people, and they will delight your customers. This contagious wave of positivity is the secret ingredient to a thriving business environment, one that Avi has successfully instilled in organisations worldwide. Through his engaging, heartfelt and dynamic speaking style, Avi ignites long-lasting change, one keynote, one workshop at a time.
With Avi, you don’t just gain a motivational speaker; you gain a transformational leader and partner in building a business that champions employee and customer delight as the pathway to greater profits and sustained growth. Engage Avi and spark Contagious Positivity in your organisation today.
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